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Complaints Processing Procedures


Procedures for processing individual complaints of discrimination:

1. Employee or applicant contacts the Selective Service’s EEO Office to request an EEO counselor within 45 calendar days of alleged discriminatory action -- incident or personnel action which gives rise to complaint. If a personnel action, the Selective Service EEO Office must be contacted within 45 calendar days of its effective date.  

2. The EEO counselor has 30 calendar days from the initial interview to attempt informal resolution. If the final counseling interview is not completed within 30 calendar days, the counselor, on the 30th day, informs complainant of right to file formal complaint.  

3. Counseling may be extended if the matter is not resolved within the 30 calendar days. Any extension of the counseling period may not exceed an additional 60 calendar days.  

4. If informal resolution fails, the employee/applicant is issued a final counseling report and a notice of rights. A formal complaint may be filed with the EEO director, within 15 calendar days of receipt of the final counseling report and notice of rights.  

5. If the formal complaint is accepted for processing, an investigation must be completed within 180 calendar days from the filing date. If the complaint is dismissed, the complainant is notified of the reasons for dismissal and the right to appeal the decision to the Equal Employment Opportunity Commission (EEOC).  

6. Once the investigation has been completed, the complainant is provided a copy of the investigative file. Within 30 days of receipt of the investigative file, the complainant has the right to request an EEOC hearing or an immediate final decision by the agency’s EEO director.  

7. A complaint may be resolved at any time. If a resolution is reached, a written settlement agreement is prepared and signed.  

8. If the complainant does not request a hearing or a final decision within 30 calendar days, the EEO director will issue the final decision.  

9. Upon receipt of a final decision, the complainant may appeal to the EEOC within 30 calendar days or may file a civil action in an appropriate U.S. District Court within 90 calendar days.  

10. The complainant may also file a civil action in an appropriate U.S. District Court if he/she has not received a final decision within 180 days of filing a formal complaint; if no decision from the EEOC has been received within 180 days of filing a notice of appeal with the EEOC; or within 90 days of receipt of EEOC's final decision.  

11. For information concerning class complaints of discrimination and/or other matters concerning the processing of EEO complaints, please contact the EEO Director at 703.605.4079.