The Data Management
Center (DMC), in Great Lakes, Illinois, continues to
make data processing improvements and reduce manual
resource requirements. However, reduced staffing levels,
a four-week government shutdown, and increased work
volumes caused computer processing and overall service
quality and timeliness to be lower than in prior years.
While most requests for data processing services were
completed on or ahead of the due date, registration
processing was 16 days behind the customary rate by
Information Office (RIO) Workload Increases
The automated telephone
system the public uses to verify a man's Selective Service
registration was expanded to include a Spanish interface.
Additional changes were made so that 75 percent of the
responses can be handled automatically without operator
assistance, as compared to 68 percent last year.
During FY 1996, more
than 755,000 calls were received at the DMC. This is
a 22 percent increase over FY 1995. Of these calls,
75 percent were handled by a voice response processing
system, which is a seven percent increase over last
Many calls involved
providing information on more than one registrant. There
were 865,000 inquiries. An additional 149,000 written
inquiries were processed. The majority of inquiries
were from men applying for Federal and state entitlement
programs, many of which require young men to provide
proof of registration with Selective Service.
Information Letters Sent to Thousands
The number of individuals
requesting status information letters continues to be
substantial. These letters are requested by men who
failed to register before their 26th birthday and are
now perhaps applying for an entitlement, citizenship,
or employment which requires proof of Selective Service
registration. During FY 1996, nearly 19,000 cases were
to Other Agencies
Since March 1984, Selective
Service has assisted a major program of the U.S. Department
of Health and Human Services' Office of Child Support
Enforcement, in locating "deadbeat parents."
This year Selective Service matched files for nearly
2.9 million individuals and provided addresses for over
1.2 million matching records.
Selective Service provides
the Corporation for National Service and the National
Civilian Community Corps with automated and manual letter
Enhancements to Agency Equipment
The Agency-wide conversion
to Windows software for personal computers was completed
in FY 1996. All employees were given in-house orientation
training on the software they are using.
The conversion effort
began for updating the mainframe computer-based data
base management system; from a System 2000 (S2k) to
at National Headquarters and the DMC was replaced this
year to increase capacity and bandwidth. Both are needed
to meet the demands of the Windows operating environment,
graphical interfaces, and future growth demands.
Conversion to Windows
NT on a new National Headquarters network server, began
in the latter part of FY 1996 and will be completed
in FY 1997. The Regions' office network servers were
also upgraded and converted to the Windows NT system.
When the conversion is completed, the four network servers
at National Headquarters will be combined into one.
All servers will then be on the same network operating
system. This will allow more efficient and effective
network management and will provide additional server
Complete Intelligent Character/Optical Character Recognition
The Agency installed
an Intelligent Character/Optical Recognition System.
It allows the electronic scanning and capture of most
data on registration forms. Data that the scanner cannot
interpret are presented to an operator for review and
manual entry. This new system expedites the data entry